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DESIGN RESEARCH
- Field interviews
- Customer journey maps
- Competitor analysis and mapping
- Prototype ideas and concepts
- Facilitate stakeholder workshops
PROJECT MANAGEMENT
- Lead and collaborate with stakeholder groups
- Project definition and road map
- Project and implementation plans
DESIGN THINKING
- Through experimentation, test ideas to identify new opportunities
- Use storytelling to guide stakeholders
- Turn customer insights, opportunities, and strategic thinking into new ideas for services, products, and experiences
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